Privacy Policy

1. Introduction

Changanassery Charity Online ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Postal address and location information
• Payment information (processed securely through Worldline Payment Gateway)
• Blood group and medical information (for blood donation services)
• Employment details (for job portal services)
• Volunteer availability and preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing donations and maintaining donation records
• Coordinating blood donation requests and volunteers
• Managing volunteer registrations and assignments
• Providing palliative care services and support
• Facilitating job placements and employment opportunities
• Sending important updates and notifications
• Improving our website and services
• Complying with legal obligations

4. Payment Information Security

All payment transactions are processed through Worldline Payment Gateway, a secure and PCI-DSS compliant payment processor. We do not store your complete credit card or debit card information on our servers. Payment information is encrypted and transmitted securely to Worldline for processing.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Service Providers: We may share information with trusted third-party service providers (like Worldline Payment Gateway) who assist us in operating our website and services
• For Legal Compliance: We may disclose information when required by law or to protect our rights and safety
• With Your Consent: We may share information with your explicit consent
• Within Our Organization: Information may be shared among our staff and volunteers for service delivery purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password protection
• Regular security audits and updates
• Restricted access to personal information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@charityonline.org
• Phone: +91 98765 43210
• Address: Changanassery, Kerala, India